1. After payments are received, Powdergal takes 1-2 business days for processing time. If orders are placed on a Saturday or Sunday, it will be processed the following Monday.
2. Jabodetabek delivery is 1-3 business days after dispatch from our warehouse. Outside Jabodetabek delivery takes about 3-5 business days.
3. All domestic orders are shipped through JNE Indonesia (www.jne.co.id). Orders tracking number will be sent out 1-3 hours after shipment to the email address provided. For all shipment questions, please contact JNE Indonesia directly at +62 21-2927 8888.
4. We do not ship on weekends, and public holidays.
5. We are not responsible for missing items after JNE handles and arranges the delivery, or delay in shipping due to incorrect or missing information provided by customer.